Access Accounts and Initiate Payments
Treasury Services Add-Ons
ACH Services, Wire Transfers, Positive Pay
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System Requirements. Business Online Banking is compatible with the following minimum browser requirements and recommended for desktop and tablet devices: Internet Explorer® 11 (on Windows® 7 64 bit or higher); Microsoft Edge™ 41+ (on Windows® 10 32 bit); Apple Safari® 11 (on Mac OXX 10.12 (Sierra) or higher); Google Chrome® 61+; Mozilla Firefox® 56+ (on Windows® 7 or higher).
System Hours of Operation. System hours of operation are generally 24 hours a day, 7 days a week. Access may be off from time to time on Sundays between 2:00 am and 9:00 am for system updates and routine maintenance. (All Times here and indicated below are listed in Central Time Zone)
Business Days. Business days are Monday through Friday excluding federal holidays.
Cutoff Times Our daily cut-off time is close of business at any of our Branch locations; 4:00 P.M. at our Automated Teller Machines; 8:00 P.M. for First Connection transactions. Treasury Services ; 8:00 P.M. for Business Online Banking transactions and Business Mobile Banking transactions (Mobile Deposit cutoff is 5:00 P.M.); 4:00 P.M. for Online Wire and Business Bill Pay; 4:00 pm for ACH origination; 6:00 P.M. Commercial Capture Xpress transactions. Items received after these times will be processed on the next business day.
Account Access Information. You must identify accounts that you wish to transfer funds from and to. Transfers will occur the same business day if made prior to 8:00 P.M. You will receive a monthly statement on demand deposit accounts or savings accounts receiving the pre-authorized transfers.
Contact Us. Our Treasury Services Support Team is available to assist you with your business services each Business Day 7 A.M. - 5 P.M. Call us at 731.288.4584 or toll free 877.809.4890 or email us at TreasurySvs@FirstCNB.com.
Our Customer Service Department is available Monday - Friday 7:00 A.M. - 8 P.M. and Saturday from 8 A.M. - 1 P.M. Call at 731.285.4410 or 800.321.3176
Reporting Unauthorized Transactions. If you believe your access card has been lost or stolen; that someone has gained knowledge of your Secret Code; or if you believe a transfer has been made using information from your check without your permission, call: 731.285.4410 or toll free 800.321.3176 or write First Citizens National Bank, Customer Service Department, P.O. Box 370 Dyersburg, TN 38025-0370.