Customer Service Associate (Part-Time) - Bartlett Financial Center - Bartlett, TN

Position Description: Requires knowledge of Bank’s deposit accounts, certificates of deposit and Individual Retirement Account in order to ensure the customer is sold the best product according to individual needs. Requires a good working knowledge of other Bank products/services and in order to effectively cross sell services and make referrals to other departments/subsidiaries. Needs a good working knowledge of the operational aspect of the Bank’s product/services in order to resolve any customer concerns/problems. Must demonstrate the ability to communicate with customers one on one in a friendly/courteous manner. Must handle challenging situations in a professional manner and make it obvious to the customer that assisting him/her is of the most important priority. Embrace and implement “Welcome Home” experience as you interact with external and internal customers. Serve as Customer Service Associate. For a complete list of job duties contact Human Resources.

Qualifications: Excellent customer/employee relationship skills, knowledge of bank products, team worker, problem solving skills and basic computer skills. Willing to participate in and support community events. Able to actively solicit deposits and other bank products/services.

Working Conditions: Available to work Monday thru Thursday 8 am to 5 pm and Friday 8 am to 6 pm. Must be able to work under minimal supervision and own initiative.

Wage Level I: $12.00 to $15.00 per hour plus incentive
Wage Level II: $15.00 to $17.00 per hour plus incentive

EEO/AA/M/F/VETS/DISABILITY First Citizens National Bank "Employee Owned Community Bank"

Commercial Lender - Collierville Financial Center - Collierville, TN

First Citizens National Bank is seeking a Commercial Lender to work in our Collierville Financial Center, Collierville, TN. Our mission is to attract, develop and retain high performance, ethical teammates creating a customer centric organization that delivers superior shareholder returns.

We have a rich benefits package including: two retirement plans (401(k) plan with bank providing 3% contribution and an ESOP with up to a 7% contribution – teammate does not have to contribute to receive bank contribution); job performance and wellness incentive compensation plans; life, short term disability, long term disability and long term care insurance is provided at no cost to teammate; medical and dental insurance is a shared cost between bank and teammate; Paid Time Off (PTO) days are provided effective day one of joining our team. Base wage level for position is: $75,000 - $125,000.

Commercial Lender will INSPIRE customers while providing “Welcome Home” experience as they develop professional relationship with customers while providing expert knowledge of the bank’s commercial loan products and services. As partners in each community we service, all teammates are encouraged to commit time and talent to organizations that best fits teammate’s individual passion and strengths. 

Bachelor’s degree in business, accounting or finance with 5-10 years experience in a lending is preferred. Exceptional customer relationship skills is a must. Strong computer skills with a proficiency in Microsoft office products including Word, Excel and Outlook are required.

Interested candidates should submit a resume to Careers@firstcnb.com.

EEO/AA/M/F/VETS/DISABILITY First Citizens National Bank "Employee Owned Community Bank"

Financial Experience Specialist - (Part-Time) - Southern Heritage Bank Financial Centers - Bradley/Hamilton Counties

The Financial Experience Specialist (FES) serves in a dual purpose role supporting both customer relationship development and transaction processing.  The FES uses active listening skills to recognize customer needs for additional products or services while delivering outstanding service. Exercises some independent judgment under moderate supervision. Provides Welcome Home experience to customers and teammates. 

Qualifications:  Excellent customer/employee relationship skills, knowledge of Bank products, team worker, problem solving skills and basic computer skills. A minimum of two years CSA and/or CSR experience is preferred. 

Working Conditions:  Available to work Monday thru Thursday 8 am - 5:30 pm; Friday 8 am - 6 pm at any of our financial centers in Bradley or Hamilton County. Weekly work hours cap at 28 hours. Rotate working on Saturdays 9 am - 12 pm. 

Wage Level I: $12.00 to $15.00
Wage Level II:  $15.00 to $17.00

EEO/AA/M/F/VETS/DISABILITY First Citizens National Bank "Employee Owned Community Bank"

Branch Manager - Green Village Financial Center - Dyersburg, TN

Position: Branch Manager

Department: Green Village Financial Center, Dyersburg, Tennessee

Position Description: The Branch Manager position for Green Village Financial Center is primarily responsible for overseeing all branch activities including the day-to-day focus on sales. Responsible for individual and team solicitation for deposit accounts and other banking services. Work is varied in nature with changing priorities. Incumbent applies advanced knowledge of banking to work performed. Ensures that the Bank's mission statement is enacted and followed by all teammates. Ensure that the financial center environment is customer centric and service standards are followed. Works under minimal supervision and in compliance with established policies, procedures and regulations.

Qualifications: Bachelors degree in business administration, or related field preferred. A minimum of three to five years of banking experience and management experience preferred. Must demonstrate leadership abilities, including self-motivation, resourcefulness, creativity and attention to detail. Ability to be a team player and encourage team building, understand the importance of customer service and serve as a role model and set the pace for fellow teammates. Excellent verbal communication skills are essential as well as reading, writing, and listening skills. Basic organization, multi-tasking, and problem solving skills are needed along with the ability to work well and remain calm under pressure and meet deadlines. Strong computer skills including excel spreadsheets capabilities.

Working Conditions: Available to work Monday thru Friday 8 am - 5 pm; Rotate working 8 am - Noon on Saturday with additional time off being granted in work week a Saturday is worked. Timeliness of work is crucial to meet customer needs. Team atmosphere.

Wage Level: $38,000 to $55,000 plus incentive compensation
EEO/AA/M/F/VETS/DISABILITY First Citizens National Bank "Employee Owned Community Bank"

Vice President & Trust Officer - Southern Heritage Bank Financial Centers - Cleveland, TN

Position Description: Responsible for the administration of trust accounts, probate estates, guardianships, investments management accounts, custody accounts and agency accounts. Manage all accounts in accordance with applicable legal and regulatory requirements, bank policies and procedures, and in conjunction with internal team members and external service providers as appropriate. Adhere to the fiduciary activities as defined by the regulatory agencies (OCC, FDIC, IRS) and Tennessee statutes. Be part of a team where community, diversity and exceptional service are part of everyone's job.

Participate in business development through personal contacts in the professional community; upgrade account relationships and encourage additions to existing accounts where appropriate; perform business development activities as required in conjunction with other team members when applicable; develop retention strategy for terminating accounts. Responsible for providing quality service to internal team members, outside service providers, and clients and have thorough knowledge of each account.

Qualifications: Accreditation as Certified Trust Financial Analyst and/or Certified Financial Planner and a degree in accounting, business administration, finance or a similar concentration is preferred. Strong skills in Microsoft Excel and Word are required. Ability to prioritize time required to complete multiple tasks. Ability to handle sensitive information discreetly and meet required deadlines is crucial. Professional demeanor including appearance is a must.

Working Conditions: Available to work Monday thru Friday 8 am to 5 pm. Ability to meet deadlines is crucial. Attendance at outside training including seminars and/or trust schools is required. Participate in business development through personal contacts in the professional community; upgrade account relationships and encourage additions to existing accounts where appropriate; perform business development activities as required in conjunction with other team members when applicable; develop retention strategy for terminating accounts.

Wage Level I: $60,000 to $81,000
EEO/AA/M/F/VETS/DISABILITY First Citizens National Bank "Employee Owned Community Bank"

CRA & Compliance Specialist - Dyersburg Main Financial Center - Dyersburg, TN

Position: CRA & Compliance Specialist

Department: Fraud & Compliance Management

Position Description: Assist in ensuring organization complies with Community Reinvestment Act (CRA) requirements by maintaining accurate data and documentation records on CRA loans for annual reporting and periodic review during OCC examinations. Collaborates with the Chief Compliance Officer and other compliance staff in the identification, measurement, and monitoring of overall compliance risks within the organization, including requirements applicable to the Home Mortgage Disclosure Act (HMDA)

Qualifications: A bachelor's degree in business administration, finance, or a similar concentration is preferred. Minimum of three years loan experience or a good understanding of overall banking structure. Knowledge of Microsoft Word, Excel and PowerPoint software is necessary. Ability to prioritize time required to complete multiple tasks. Ability to handle sensitive information discreetly.

Working Conditions: Available to work Monday thru Friday 8 am to 5 pm. Ability to meet deadlines is crucial. Overtime may be required in the event of special deadline situation. Position is located in Corporate Headquarters, Dyersburg, TN.

Wage Level I: $28,000 to $34,999
Wage Level II: $35,000 to $45,760

EEO/AA/M/F/VETS/DISABILITY First Citizens National Bank "Employee Owned Community Bank"

EEO/AA/M/F/VETS/DISABILITY First Citizens National Bank "Employee Owned Community Bank"

Traveling Financial Experience Specialist (TFES) - Central & Northwest Regions (Dyersburg, Martin, Newbern, Troy, and Union City)

Position Description: The Financial Experience Specialist (FES) serves in a dual purpose role supporting both customer relationship development and transaction processing. The FES uses active listening skills to recognize customer needs for additional products or services while delivering outstanding service. Exercises some independent judgment under moderate supervision. Provides Welcome Home experience to customers and teammates.

Qualifications: Excellent customer/employee relationship skills, knowledge of Bank products, team worker, problem solving skills and basic computer skills. A minimum of two years CSA and/or CSR experience is preferred.

Working Conditions: Available to work Monday thru Friday 8 am to 5 pm; Saturday 7:45 am to 12 pm. Serves in FES relief status until placed full time status. Eligible for benefits.

Wage Level I: $14.00 to $15.00
Wage Level II: $15.00 to $17.00

EEO/AA/M/F/VETS/DISABILITY First Citizens National Bank "Employee Owned Community Bank"

Financial Experience Specialist (FES) - Martin Financial Center - Martin, TN

Position Description: The Financial Experience Specialist (FES) serves in a dual purpose role supporting both customer relationship development and transaction processing. The FES uses active listening skills to recognize customer needs for additional products or services while delivering outstanding service. Exercises some independent judgment under moderate supervision. Provides Welcome Home experience to customers and teammates.

Qualifications: Excellent customer/employee relationship skills, knowledge of Bank products, team worker, problem solving skills and basic computer skills. A minimum of two years CSA and/or CSR experience is preferred.

Working Conditions: Available to work Monday thru Friday 8 am to 5 pm; Saturday 9 am to 12:00 pm.

Wage Level I: $14.00 to $15.00
Wage Level II: $15.00 to $17.00

EEO/AA/M/F/VETS/DISABILITY First Citizens National Bank "Employee Owned Community Bank"

Financial Experience Specialist (FES) - Atoka Financial Center - Atoka, TN

Position Description: The Financial Experience Specialist (FES) serves in a dual purpose role supporting both customer relationship development and transaction processing. The FES uses active listening skills to recognize customer needs for additional products or services while delivering outstanding service. Exercises some independent judgment under moderate supervision. Provides Welcome Home experience to customers and teammates.

Qualifications: Excellent customer/employee relationship skills, knowledge of Bank products, team worker, problem solving skills and basic computer skills. A minimum of two years CSA and/or CSR experience is preferred.

Working Conditions: Available to work Monday thru Thursday; 8 am to 5 pm; Friday 8 am to 6:00 pm.

Wage Level I: $14.00 to $15.00
Wage Level II: $15.00 to $17.00

EEO/AA/M/F/VETS/DISABILITY First Citizens National Bank "Employee Owned Community Bank"

Traveling Financial Experience Specialist (TFES) - Southwest Financial Centers (Tipton, Fayette, and Shelby Counties)

Position Description: The Financial Experience Specialist (FES) serves in a dual purpose role supporting both customer relationship development and transaction processing. The FES uses active listening skills to recognize customer needs for additional products or services while delivering outstanding service. Exercises some independent judgment under moderate supervision. Provides Welcome Home experience to customers and teammates.

Qualifications: Excellent customer/employee relationship skills, knowledge of Bank products, team worker, problem solving skills and basic computer skills. A minimum of two years CSA and/or CSR experience is preferred.

Working Conditions: Available to work Monday thru Thursday; 8 am to 5 pm; Friday 8 am to 6:00 pm. Functions in FES relief status until placed full time status. Eligible for benefits.

Wage Level I: $14.00 to $15.00
Wage Level II: $15.00 to $17.00

EEO/AA/M/F/VETS/DISABILITY First Citizens National Bank "Employee Owned Community Bank"

Financial Experience Specialist (FES) - Oakland Financial Center - Oakland, TN

Position Description: The Financial Experience Specialist (FES) serves in a dual purpose role supporting both customer relationship development and transaction processing. The FES uses active listening skills to recognize customer needs for additional products or services while delivering outstanding service. Exercises some independent judgment under moderate supervision. Provides Welcome Home experience to customers and teammates.

Qualifications: Excellent customer/employee relationship skills, knowledge of Bank products, team worker, problem solving skills and basic computer skills. A minimum of two years CSA and/or CSR experience is preferred.

Working Conditions: Available to work Monday thru Thursday; 8 am to 5 pm; Friday 8 am to 6:00 pm.

Wage Level I: $14.00 to $15.00
Wage Level II: $15.00 to $17.00


EEO/AA/M/F/VETS/DISABILITY First Citizens National Bank "Employee Owned Community Bank"

Financial Experience Specialist (FES) - Northgate Financial Center - Chattanooga, TN

Position Description: The Financial Experience Specialist (FES) serves in a dual purpose role supporting both customer relationship development and transaction processing.  The FES uses active listening skills to recognize customer needs for additional products or services while delivering outstanding service. Exercises some independent judgment under moderate supervision. Provides Welcome Home experience to customers and teammates. 

Qualifications: Excellent customer/employee relationship skills, knowledge of Bank products, team worker, problem solving skills and basic computer skills. A minimum of two years CSA and/or CSR experience is preferred.

Working Conditions: Available to work Monday thru Friday 8:30 am to 5 pm (EST).

Wage Level I: $12.00 to $15.00
Wage Level II: $15.01 to $17.00
Wage Level III: $17.01 to $19.00


EEO/AA/M/F/VETS/DISABILITY First Citizens National Bank "Employee Owned Community Bank"

Financial Experience Specialist (FES) - Georgetown Financial Center - Cleveland, TN

Position Description: The Financial Experience Specialist (FES) serves in a dual purpose role supporting both customer relationship development and transaction processing. The FES uses active listening skills to recognize customer needs for additional products or services while delivering outstanding service. Exercises some independent judgment under moderate supervision. Provides Welcome Home experience to customers and teammates.

Qualifications:  Excellent customer/employee relationship skills, knowledge of Bank products, team worker, problem solving skills and basic computer skills. A minimum of two years CSA and/or CSR experience is preferred.

Working Conditions:  Available to work Monday thru Thursday 8 am - 5:30 pm; Friday 8 am - 6 pm.  Team atmosphere is essential.

 

Wage Level I: $12.00 to $15.00
Wage Level II: $15.01 to $17.00

EEO/AA/M/F/VETS/DISABILITY First Citizens National Bank "Employee Owned Community Bank"

 

 


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